Frequently Asked Questions

Find answers to common questions about our service

We store your products, pack orders when someone buys, and ship them to your customers.


We work with online sellers using Shopify, Amazon, TikTok Shop, and eBay, and more.

  1. Get a quote from us (or instantly through our automated system)
  2. Sign up
  3. Log in to our software
  4. Send us your orders (we handle the rest)
  5. We pick, pack, and ship to your customers
  6. You relax — tracking + updates are inside the software

Your products are sent to our California, US-based warehouse.

They’re securely stored, organized in labeled bins with overstock placed on shelves, and kept clean, safe, and well-managed until they’re shipped out.


You simply ship your products to our warehouse.

We’ll provide the warehouse address, receiving instructions, and labels. Once your shipment arrives, we check it in, store it properly, and it’s ready to ship.

  1. The order syncs automatically to our system
  2. We pick and pack the item from your stored inventory
  3. The order is shipped to your customer
  4. Tracking is updated inside your dashboard

You don’t touch anything — we handle it end-to-end.

Shipping speed can be chosen by you or your customer:

  • 2-day shipping
  • 4-day shipping
  • 7-day shipping


Yes. Every order includes tracking, which is automatically updated and visible in your dashboard and for your customers.


Pricing depends on storage, pick & pack, and shipping. You’ll see clear rates upfront through our quote or automated system — no hidden fees.

We handle it for you.

If there’s an issue with an order, our team investigates, communicates with you, and resolves it quickly to keep your customers satisfied.


Shopify, Amazon, Walmart, TikTok Shop, etc.

This removes a big hesitation instantly.

Yes. We ship within the US and internationally, depending on the shipping option you choose.

No hard minimum. We work with both growing brands and high-volume sellers.

Yes. You can see orders, inventory, tracking, and shipping status inside your dashboard in real time.

Yes. You can use our rates or your own, depending on what works best for you.


We handle most non-hazardous, non-restricted products. If you’re unsure, just ask — we’ll confirm quickly.

You’ll see it in your dashboard and can restock before you run out.

Most orders are fulfilled same day or next business day, depending on cutoff times.

Yes. We can receive, inspect, and process returns if needed.